Frequently Asked Questions

Frequently Asked Questions - Canvas Prints

Hopefully, you find what you are after on this page( FAQ page) and if not, just e-mail us at and we'll get back to you ASAP.

Quality Canvas Material

We use heavy 420gsm, a white matte canvas that is specifically created for digital printing on large-format inkjets. A quality canvas material printed using Genuine HP Archival Inks and coated with varnish to protect your print against harmful effects and to care for it. A fantastic choice for memorable & cherished photos and priceless family photos to display on our walls.

What type of borders do you offer
We offer three different wrapping options to choose from. Mirror wrapping, Full Image wrapping, and colour wrapping options.

Note: Wrapped Border must cover the entire canvas; if it doesn't, we will proceed with Mirror Gallery wrapping or Solid Colour Gallery. If you have concerns regarding border types for your canvas, please email us at

Do Canvas Prints come ready to hang?

Our canvas prints are stretched around custom-made frames, stapled with a hanging hook ready to hang on to your wall. Our standard frame depth is 3.2cm.

How do I know if my image is good quality?

Generally, an image of 2-4mb or higher resolution is sufficient enough and you can achieve that with most digital cameras, even your smartphone, depending on your camera or phone camera settings. If you are scanning an image or images, you need to at least set the 'dpi' settings to 600dpi and ensure you wipe clean both the scanner & image to remove any possible dust and particles.

If you are concerned or need assistant about the quality of your image please email us at before placing your order. Please give details of what stretched canvas size you would like your image enlarged to and we will advise if your image will work well.

Please make sure your image is of reasonable quality before you upload, as canvas2u will not take responsibility for a poor print result as a result of a poor quality image.

What type of payment do you accept?

All payments are processed by PAYPAL, which is the safest method of online purchasing and we will never see any of your personal banking or credit card details. Also, you do not require a PayPal account to pay with PayPal, you can click on 'don't have an account and pay with your credit card'.

Is there a phone number on your website, I can't find it?

We are a 100% online based business, by doing this, we are able to cut costs, respond to customer requests and speed up order delivery in a timely manner.

How much is your Shipping?

Standard delivery is $14.95 per Canvas measuring up to 50 x 50cm, Australia Wide. Canvas Prints larger than the mentioned sizes are shipped using Courier. 

Do you offer other sizes?

Yes, we can custom make just about any size for you. This offer is limited to local pick-up only and is available on upon request.

How long do they take?

Upon receiving your payment, which can take up to three days, we will dispatch your order within 4 - 10 business days after payment. Delivery times will vary depending on location and factors beyond our control.

Any concerns about delivery times please feel free to email us at

Do you Print and stretch canvas in Australia?

YES, all our canvas products are printed and stretched here in Australia. Our frames are custom made right here using kiln dried and profiled Australian and New Zealand pine.

Can I use my own image?

Yes, we print images supplied by customers onto a canvas material. We also are going to offer illustrated pictures of animals and superheroes to personalize kid’s canvas in the very near future.

Note: Our soon to come illustration images will be included on the final price of canvas prints costs.